Terms, Cancellation and Refund Policy

Last updated: 15 September 2026

GoBilling is provided by Ratan Business Solutions. By purchasing or using GoBilling, you agree to the terms confirmed in your quotation, invoice or order confirmation and the terms below.

Demonstration and purchase

We encourage every customer to attend a free product demonstration and confirm that the software meets their business requirements before purchasing. Prices shown on the website exclude GST unless stated otherwise.

Licence and support

Your licence is for the plan, users and computers stated in your order. Standard support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays. Support covers reasonable installation guidance, product assistance and fault investigation; custom development and third-party hardware or software are outside standard support unless agreed separately.

Cancellation

You may cancel an annual plan at any time by contacting us. Cancellation prevents the next renewal and does not normally refund the current subscription period. Multi-year and lifetime plans do not automatically renew.

Refunds

A full refund may be requested within seven calendar days of payment if installation has not started and the licence has not been activated. After installation or activation, payments are normally non-refundable. If a material product defect prevents normal use, please notify us promptly; we will first attempt to resolve it. If we cannot resolve a verified material defect within a reasonable period, we may provide an appropriate refund or other remedy. Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable Indian law.

Customer responsibilities

You are responsible for lawful use, accurate business and tax settings, suitable hardware, access control, regular backups, and independently verifying invoices and statutory reports before filing or relying on them.

Contact

Email hello@gobilling.app, call +91 79890 70733, or contact us through WhatsApp.